Return and refunds policy

Returns and refunds policy

Your consumer rights

Our products come with guarantees under the New Zealand Consumer Guarantees Act 1993. If a product is faulty, unsafe, does not match its description, or otherwise fails to meet a consumer guarantee, you may be entitled to a remedy.

Change-of-mind returns

We do not accept returns or exchanges simply because you change your mind or select the wrong product. Please check your selection before purchasing.

This restriction does not apply to faulty, damaged, incorrectly supplied, or misdescribed products. Opening a skincare product does not automatically remove your consumer rights.

Faulty, damaged, or incorrect items

Please contact amore.howick@hotmail.com with:

• Your order number or other proof of purchase.
• A description of the issue.
• Photographs, where helpful.

Please contact us before sending an item back so we can provide return instructions. Keep the product and packaging where possible to help us investigate.

We will assess the issue and provide the remedy required by law. Depending on the circumstances, this may include a replacement or refund. Where you are legally entitled to reject a product, your statutory choice of remedy applies.

Return delivery costs

For a confirmed faulty, damaged, or incorrectly supplied item, we will arrange return delivery or reimburse reasonable return postage where required.

Refunds

Approved refunds will be issued to your original payment method where possible. We aim to process them within [3 business days] after confirming the refund. Your payment provider may take additional time to display the funds.

Contact

For shipping or return enquiries, email amore.howick@hotmail.com.